Terms of use

The www.bloischambord.com website, hereinafter referred to as the “site”, is the property of the Office de Tourisme de Blois Chambord – Val de Loire, an association under the law of 1901, which has been entrusted by the Pays des Châteaux (90 communes) with the task of promoting and welcoming visitors to the Blois Chambord – Val de Loire destination.

The site’s publication director is David Hameau, director of the Blois Chambord – Val de Loire Tourist Office.

The website is hosted by the web agency Raccourci, whose head office is located at 18 boulevard Maréchal Lyautey 17000 la rochelle, www.raccourci.fr.

Online booking of accommodation and leisure activities is not a direct service provided by the Office de Tourisme de Blois Chambord. Each tourism service provider directs its customers to the online sales platform of their choice. The Tourist Office cannot be held responsible for this.

Online reservations for accommodation and leisure activities are handled by Open Pro/Alliance Réseaux (owned by ADT 41 and CRT Centre-Val de Loire). See detailed Terms of Use.

The online store www.boutique-blois-chambord.com is owned by Office de Tourisme de Blois Chambord, a solution created and hosted by We login.

Access and content

The user acknowledges having read these terms and conditions and undertakes to comply with them.

Access to the site is free.

However, certain parts of the site are accessible only to users with a personal account and password.

Access by site users without a personal account is strictly limited to the free area of the site.

Site users who do not have a personal account are prohibited from accessing personal accounts and undertake not to enter or attempt to enter such accounts. Any such access will be considered as fraudulent access within the meaning of the provisions of the French Penal Code.

The site user undertakes to consider all data of which he/she becomes aware during such access to a personal account as confidential data, and consequently undertakes not to divulge it.

Site users acknowledge that they have the skills and resources required to access and use this platform.

The site user acknowledges having checked that the computer configuration used is virus-free and in perfect working order.

The Tourist Office of Blois Chambord – Val de Loire makes every effort to provide users with available and verified information and tools, but cannot be held responsible for errors, lack of availability of functionalities or the presence of viruses on its platform.

The site is accessible 24 hours a day, 7 days a week. However, the site editor cannot be held responsible for any discontinuities in the site and its services, whether voluntary or involuntary. In addition, for maintenance reasons, the site editor may interrupt its platform, and will endeavor to inform users in advance.

The www.bloischambord.com website is divided into 3 sections:

• The “Discover the destination” section features in-depth articles on the destination, providing visitors with ideas for visits. The service providers listed are members of the Blois Chambord-Val de Loire Tourist Office.
• The Visits & activities and Organize your stay sections are designed as a listing of members of the Office de Tourisme de Blois Chambord, who pay an annual membership fee.
• The Group Stays and Individual Stays sections are devoted to the commercial offer sold by the receptive service of the Office de Tourisme Blois Chambord.
• The Pass Châteaux section is reserved for ticketing services and products designed and sold by the Tourist Office.
• The Boutique & billetterie section directs visitors to the Blois Chambord boutique, whose products are sold by the Office de Tourisme de Blois Chambord.

The information provided on the site is given for information purposes only and does not exempt the user from carrying out an additional, personalized analysis.

Services sold online or under contract by the Office de Tourisme de Blois-Chambord are subject to general terms and conditions of sale specific to each category. These will be presented to the customer before each sale.

The user undertakes to use the site’s services and all the information to which he/she may have access only for purposes that comply with public order, good morals and the rights of third parties.

The user undertakes not to commit any act that could jeopardize the computer security of the site or the computer systems of other users.

The user undertakes not to interfere with or interrupt the normal operation of the site.

The user undertakes, when requested, to provide only complete, accurate and up-to-date information concerning him or herself.

The purpose of this policy is to inform users of the terms and conditions governing the collection, processing and use of their personal data, and of their rights with regard to the protection of personal data under the relevant provisions, in particular the French Data Protection Act 78-17 of January 6, 1978.

Data concerning the user is collected or processed in whole or in part only when a request is made to subscribe to the newsletter, when a request is made to send documentation or when an online order is placed on the Blois Chambord boutique.

Data is collected directly from you, at your request and during use of the site, and can be deleted on request by e-mail com[at]bloischambord.com.

Reasons for current and future use of your personal data

The data collected will not be resold or passed on to third parties. You will only be contacted in connection with the tourist activity inherent in your initial request.

• management and follow-up of account creation and customer relations in general;
• management and follow-up of orders, payments and customer relations;
• customer account management;
• sales and marketing management;
• quality and satisfaction measurement;
• sales prospecting and personalized offers.

Data may be communicated to any authority legally empowered to deal with it, in particular in the event of a judicial requisition by the judicial, police or administrative authorities.

We store your data in accordance with a retention policy designed to ensure that data is kept for a period that is proportionate to the purpose for which it was collected.

In accordance with the provisions of the French Data Protection Act of January 6, 1978, you have the right to access, query and rectify your personal data.

You also have the right to object, on legitimate grounds, to your personal data being processed, and the right to object to your data being used for canvassing purposes, particularly commercial canvassing.

You also have the right, depending on the case, to have your data rectified, completed, updated, blocked or deleted if it is inaccurate, incomplete, ambiguous, out of date, or if its collection, use, communication or storage is prohibited.

In the interests of confidentiality and the protection of personal data, we must verify the user’s identity before responding to his or her request. Any request to exercise these rights must be accompanied by a copy of a signed identity document.

Cookies

Users are informed that during their visits to the site, one or more cookies may be automatically installed on their browsers and terminal equipment.

A cookie is a block of data used to record information about the user’s browsing on the site.

Cookies are used to analyze site traffic and usage.

Users can set their browser software to notify them of the presence of one or more cookies, and refuse them if they wish.

Users may, if they wish, activate or deactivate the use of cookies by selecting the appropriate settings in their browser software.

To manage cookies and user choices, the configuration of each browser is different. It is described in the help menu of the user’s browser, which will tell him how to modify his cookie choices. By way of example:

Safari™: https: //support.apple.com/fr-fr/guide/deployment/depf7d5714d4/web

Chrome™: http: //support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™:http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

It is not possible to provide detailed, up-to-date information on these parameter-setting elements, which are under the sole exclusive control and authority of browser software publishers.

For information purposes, users can obtain additional information :

• from the publishers of their browsing software on their own websites;
• more generally on the Cnil website at www.cnil.fr, using the keyword “cookies” in search engines.

The user is informed that such deactivation could prevent the use of certain functions, pages and areas of the site, for which the Office de Tourisme de Blois Chambord cannot be held responsible.

The Office de Tourisme de Blois Chambord draws the user’s attention to the fact that when he accepts or opposes the installation or use of a cookie, a consent or refusal cookie is installed on his terminal equipment. If the user deletes this consent or refusal cookie, he or she will no longer be identified as having accepted or refused the use of cookies. Consent or refusal cookies must remain on the user’s terminal equipment.

The user has the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above.

The user is required to comply with the provisions of the French Data Protection Act of January 6, 1978, as amended, the violation of which is punishable by criminal penalties.

In particular, he/she must refrain from collecting or misusing any personal information he/she accesses or may access, and in general, from any act likely to infringe the privacy or reputation of individuals.

Blois Tourist Office participates in and complies with all the Specifications and Policies of the Transparency & Consent Framework of the IAB Europe. We use the Consent Management Platform n°92. You can modify your choices at any time by clicking here.

Intellectual property rights

The content of the site, its general structure, software, texts, images (animated or not), photographs, know-how and all other elements making up the site are the exclusive property of the Office de Tourisme de Blois Chambord or its partners who have authorized it.

Any total or partial representation of this platform by any person whatsoever without the express authorization of the Office de Tourisme de Blois Chambord is prohibited and constitutes an infringement punishable by articles of the French Intellectual Property Code.

The same applies to any databases appearing on the website, which are protected by articles of the French Intellectual Property Code.

The distinctive signs of the Blois Chambord Tourist Office and its partners, such as domain names, brands, names and logos appearing on the site, are protected by the French Intellectual Property Code.

Any reproduction, in whole or in part, of these distinctive signs without the express authorization of the Office de Tourisme de Blois Chambord is therefore prohibited under the French Intellectual Property Code.

Responsibility

To the best of its ability, the Office de Tourisme de Blois Chambord ensures the sincerity and conformity of the messages and elements appearing on its website prior to distribution. In this respect, it has only a simple obligation of means, and can in no way guarantee the accuracy or reliability of the information and content of its site, particularly with regard to content (written or visual, photographs) transmitted by partners.

Links

Users of and visitors to the site may not set up a link to this site without the express prior authorization of the site editor.

Under no circumstances may this authorization be construed as an implicit affiliation agreement.

In any event, links to this site must be removed at the first request of the Office de Tourisme de Blois Chambord.

The Office de Tourisme de Blois Chambord reserves the right to set up links on its platform giving access to web pages other than those on its platform.

Users are formally informed that the sites they may access via links do not belong to the Office de Tourisme de Blois Chambord.

The Office de Tourisme de Blois Chambord cannot be held responsible for access by users via links set up within the framework of the site to other resources present on the Internet network, nor for the content of the information provided on these sites as a result of activating the link.

Modification of legal notice

Blois Chambord Tourist Office reserves the right to modify and update the present legal notice at any time and without prior notice.

The user is therefore invited to consult it regularly.

Date of last update : 005/12/2019

PUBLICATION CHARTER

1. Preamble

The purpose of this charter is to define the rules governing the publication of online reviews on the www.bloischambord.com website (hereinafter referred to as the site).

Moderation is a key element for the Office de Tourisme de Blois Chambord, which is part of a global policy of respect for ethics and constitutes an essential requirement with regard to the good behavior that each user must observe on the online review space.

2. Moderation of the online review area

The purpose of moderation is to ensure that users comply with the rules set down by the Blois Chambord Tourist Office.

To do this, moderation involves consulting all content to be published or present on the online notice space.

Moderation applies to all notices to be published and may concern any content posted on the online notice space that has been reported by users or third parties.

3. Relevance

To post a review, the user must be over 18 years of age and not work for a competing establishment in the territory.

Reviews must relate to a real experience and concern exclusively a listing corresponding to a place visited by the user. If a user leaves two reviews, the one with the earliest date and time will take precedence.

Reviews must comply with the following three fundamental conditions:

• no discrimination ;
• no comparison ;
• no insults.

In addition, it is forbidden to create several accounts in order to multiply the number of reviews on a site. By posting a review, the user agrees to be contacted by the Office de Tourisme de Blois Chambord to verify the authenticity of the review by e-mail or telephone.

4. Non-publication of reviews

9. Users are hereby informed that their review will not be published on the site for the following reasons :

• the content of the review contains insults, rudeness, attacks;
• the content contains random characters or word sequences without any meaning or is so badly written as to be unintelligible;
• the content is irrelevant to the subject noted;
• the textual content is spam;
• the content of the notice calls for legal action;
• the message is of an advertising nature;
• failure to comply with any other stipulation of the present publication charter.
• The message has been posted by the family or employees of the service provider concerned.

Users whose online reviews have not been published will be informed of the reasons for their rejection.

5. Confidentiality

Confidentiality is a fundamental value on the site. Notices containing :

• personal information, such as surname, first name, postal address, e-mail address, telephone number, website, URL address;
• any indication that could identify an individual or harm the confidentiality of relations between the user and the Office de Tourisme de Blois Chambord.

6. Politeness

Users are requested to :

• to write notices in correct French and to check spelling,
• not to write messages in “SMS” language,
• not to write messages in capital letters.

7. Compliance with the law

The following are prohibited by law, and therefore forbidden on the site

• incitement to racial hatred and racist, anti-Semitic and xenophobic comments ;
• denial of crimes against humanity and recognized genocides, and apology for war crimes and/or terrorism;
• homophobic or sexist comments;
• comments of a violent, pornographic or paedophilic nature;
• defamation and insults between Internet users or towards a third party,
• infringement of privacy or presumption of innocence, identity theft,
• infringement of copyright and intellectual property rights;
• incitement to commit crimes or offenses, apology for narcotics ;
• incitement to murder or suicide;
• promotion of an organization recognized as sectarian.

Regular non-compliance with these rules may result in a warning from our service, which may lead to suspension of the user’s account.

8. Publication rules

Users are informed that publications will follow the following rules:

• display notices from the most recent to the oldest;
• display all notices in their entirety;
• display the date of the notice and any updates;
• posting of the notice within a maximum of 15 days after the date of submission, subject to compliance with the stipulations of the present charter.
• right of reply, free of charge and published within 8 days, for establishments referred to in a notice.

9. Duration of publication

Notices are published for a limited period of 4 years from the date of publication.

Reviews concerning establishments that have closed or changed ownership will be deleted.

Users may request the removal of their review from the site at any time by sending an e-mail to the following address: com[at]bloischambord [dot]com.

10. Right of reply

Each establishment located in the Blois-Chambord area has a free right of reply to :

• give its version of the facts ;
• thank the author for his or her contribution;
• indicate any corrections made since the notice was written;
• point out any doubts about the authenticity of the notice, which may have been written by an unscrupulous competitor.

The right to reply to reviews published on the site is automatically offered to the partner of the Office de Tourisme de Blois Chambord.

Messages constituting the right of reply are published within 8 days of the corresponding review.

11. Acceptance and enforceability

Acceptance by the user of the present charter takes the form of a “click” and constitutes proof that the user has taken cognizance of the said provisions and will be deemed irrevocable acceptance of the present.

The Office de Tourisme de Blois Chambord reserves the right to make any changes to the present charter that it deems necessary and useful.

In order to facilitate the reading of reviews by users of the www.bloischambord.com website, the user authorizes the Office de Tourisme de Blois Chambord to publish the following information on the review submitted:

• the number of reviews submitted ;
• the user’s first name or pseudonym ;
• the status of the review ;
• the date the review was posted.

Published on 25/10/2024